Returns & Exchanges
At The Hen Planner, we want you to be completely satisfied with your purchase. If your items aren't quite right for the celebration, you can return them within 30 days of delivery for a full refund or exchange.
Check Eligibility
Ensure your items are unused, in their original packaging, and still have all tags attached before starting the process.
Contact Support
Email our customer service team with your order number and the reason for your return to receive a Return Authorization number.
Pack and Ship
Securely package the items and include your order details inside; we recommend using a trackable shipping service for peace of mind.
Receive Refund
Once our warehouse team inspects the returned goods, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing